Legal
Terms & Conditions
Please read these terms and conditions carefully before using our services.
1. Acceptance of Terms
By accessing and using WeightlessRx services, you accept and agree to be bound by the terms and provisions of this agreement.
2. Telemedicine Services
Important Notice: All telemedicine services provided through WeightlessRx are delivered via the MD Integrations network. MD Integrations maintains a comprehensive licensed provider network across all 50 states, ensuring that you receive care from qualified healthcare professionals licensed in your state of residence.
Privacy Protection and HIPAA Compliance. We protect all Protected Health Information (PHI) in full compliance with HIPAA regulations (45 CFR §164.500–534). Records are encrypted, stored securely in the United States, and retained for at least six years. PHI may be disclosed only for treatment, payment, healthcare operations, and as required by law (45 CFR §164.506). If you initiate a payment dispute, chargeback, or legal claim, you consent to limited disclosure of relevant medical records, including SOAP notes, intake forms, ID verification, and shipping logs, as permitted under HIPAA (45 CFR §164.512(e)).
3. Service Coverage
Geographic Coverage: WeightlessRx services all 50 states in the United States. We are committed to providing accessible weight-management solutions to patients nationwide through our comprehensive telemedicine platform and licensed provider network.
4. Medical Services
Our services include medical consultations, prescription management, and ongoing monitoring. All medical decisions are made by licensed healthcare providers based on your individual health profile and medical history.
What you're purchasing
You are purchasing medical consultation services, not products. Our services include provider evaluation, clinical documentation, and, when medically appropriate, prescription submission to licensed pharmacies.
Payment & subscriptions
All consultations are billable upon completion, regardless of prescription outcome. We operate as a cash-pay clinic — you are responsible for all charges regardless of insurance coverage. Some services are subscription-based with automatic recurring billing until canceled in writing.
Cancellation deadline: all subscription cancellations must be submitted at least five (5) business days before the next scheduled payment date. Requests received within five business days of billing will not stop the current cycle and will only apply to the following cycle. Once a payment has been processed, no refunds will be issued for that billing period.
Refund policy: Due to the nature of medical services and federal law (21 CFR §203.23), refunds are not available once your consultation begins or prescriptions are dispensed. All prescription medication sales are final.
5. Patient Responsibilities
- Provide accurate and complete medical history information
- Follow prescribed treatment plans and medication instructions
- Attend scheduled follow-up appointments
- Report any adverse effects or concerns promptly
- Maintain current contact information
6. Privacy & Data Protection
We are committed to protecting your privacy and maintaining the confidentiality of your medical information in accordance with HIPAA regulations and applicable state laws. See our Privacy Policy for details.
7. Prescription Medications
All prescription medications are prescribed by licensed healthcare providers and dispensed through licensed pharmacies. Patients are responsible for understanding proper medication administration, storage, and potential side effects.
Pharmacy partnership: We do not stock or ship medications. Licensed U.S. pharmacies fulfill and ship all prescriptions independently. Once a pharmacy ships your prescription, you assume all risk for delivery delays, courier issues, address errors, weather disruptions, or manufacturer shortages. Federal law prohibits the return or refund of dispensed prescription medications under any circumstance.
No pauses, redirections, or address changes. Shipments cannot be paused, held, redirected, or rerouted once processed. Prescriptions will ship only to the address on file at the time of order processing. It is the patient's responsibility to ensure their shipping address is accurate and current before the billing date and order processing.
Replacement policy: Replacements (not refunds) will only be considered in cases of shipping damage reported within 48 hours with photos, incorrect medication shipped, or manufacturer recall.
Our partnering pharmacy: VitaScripts Pharmacy
VitaScripts Pharmacy maintains the highest standards of quality, safety, and regulatory compliance, ensuring that all medications are prepared and dispensed according to strict pharmaceutical guidelines and federal regulations.
11661 Countryway Blvd, Tampa, FL 33626 · (813) 264-7158
8. Payment & Billing
Payment terms, subscription fees, and billing cycles are clearly outlined at the time of enrollment. Patients are responsible for maintaining current payment information and notifying us of any billing address changes. All payments are final unless not approved by our licensed physician. In case of disqualification by our physicians, a full refund will be provided. Medical consultation begins with payment; failure to finish the medical consultation process does not count as disqualification.
Dispute resolution & legal terms
Contact first: Before filing any payment dispute, you agree to contact us at our support email. We respond within 5 business days.
Arbitration agreement: Any disputes will be resolved through binding arbitration under the Federal Arbitration Act in Wyoming. You waive the right to jury trial and class-action participation.
Governing law: This Agreement is governed exclusively by the laws of the State of Wyoming. Legal proceedings must be brought only against WeightlessRx as an entity, not individual employees or providers.
Fraud prevention: Fraudulent chargebacks or misuse of services may violate federal wire fraud laws (18 U.S.C. §1343) and bank fraud statutes (18 U.S.C. §1344). Such actions will be pursued to the fullest extent of the law.
9. Professional Standards, Compliance & Modifications
We comply with HIPAA, the Prescription Drug Marketing Act (21 CFR Parts 203 & 205), the Federal Food Drug & Cosmetic Act, the Florida Telehealth Act (Fla. Stat. §456.47), and PCI-DSS payment security standards. All forms, protocols, and processes are proprietary. Your electronic acceptance, including digital signatures and timestamps, constitutes legally binding consent under the ESIGN Act (15 U.S.C. §7001).
Force majeure: We are not liable for delays caused by events outside our control, including pandemics, natural disasters, government actions, or supply chain disruptions.
Agreement updates: We may modify these terms with 30 days' email notice. Continued use of our services after notice constitutes acceptance.
Public statements & reviews: Patients agree not to publish, post, or disseminate any false, misleading, or defamatory statements about MDside PLLC, its providers, affiliates, or partner pharmacies. Honest, good-faith feedback is welcome. Knowingly posting false or malicious content with the intent to harm our reputation will be treated as defamation and business interference.
10. Limitations of Service
Our telemedicine services are not appropriate for emergency medical situations. If you are experiencing a medical emergency, please contact 911 or visit your nearest emergency room immediately.
11. Modification of Terms
We reserve the right to modify these terms and conditions at any time. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the modified terms.
12. Contact Information
For questions about these terms and conditions or our services, please contact our support team. We are committed to addressing your concerns promptly and professionally.
Subscription Terms (when applicable)
1. Subscription Overview
WeightlessRx offers subscription-based weight-management programs that include telemedicine consultations, prescription medications (when medically appropriate), and ongoing care coordination. Not all products and orders are subscriptions — subscription purchases are indicated by a "Subscribe" button at checkout.
2. Billing Cycle
- Your subscription will be billed automatically on a monthly basis
- Billing occurs on the same date each month as your initial subscription date
- You will receive a billing confirmation via email for each payment
- Payment will be charged to your designated payment method on file
3. Subscription Fees
- Monthly subscription fee for program access and telemedicine services
- Medication costs (if prescribed and included in your plan)
- Shipping and handling fees for medication delivery
- Any applicable taxes or fees required by law
4. Cancellation
You may cancel your subscription at any time by contacting our support team. Cancellation requests must be submitted at least 5 days before your next billing date to avoid being charged for the upcoming cycle. Upon cancellation, you will retain access to services until the end of your current billing period.
5. Refunds
Subscription fees are generally non-refundable once the billing cycle has begun. Medication costs are non-refundable once the prescription has been filled and shipped. Refund requests for extenuating circumstances will be reviewed on a case-by-case basis. If you are deemed medically ineligible for treatment after enrollment, you may be eligible for a partial refund.
6. Subscription Modifications & Pauses
You may request to modify your subscription plan at any time. Plan changes take effect at the start of your next billing cycle. You may request to pause your subscription for up to 90 days; during the pause period, you will not be billed and your access to services will be temporarily suspended.
7. Price Changes
We reserve the right to modify subscription pricing with at least 30 days' advance notice. Continued use of the service after the effective date of a price change constitutes acceptance of the new pricing.
8. Medical Eligibility
Your continued subscription is contingent upon ongoing medical eligibility as determined by our healthcare providers. If you are no longer medically eligible for our weight-management program, your subscription may be modified or terminated accordingly.
Final Acknowledgments
By purchasing this service, you confirm that you:
- Are the authorized cardholder or have explicit permission to use the payment method
- Understand this is a medical service with no guarantee of prescription issuance
- Accept responsibility for shipping risks and pharmacy-related delays
- Agree to resolve disputes through our contact process before filing claims
- Acknowledge that medical consultations are non-refundable once performed
- Understand that all prescription medication sales are final
- Agree that subscription cancellations must be made at least five (5) business days before the scheduled billing date
- Acknowledge that GLP-1 therapy will follow the titration policy prescribed by the provider
- Agree not to publish or file false or defamatory statements or complaints against WeightlessRx in any forum
- Accept that this document represents our complete agreement and may be used as legal evidence
Limitations: Our total liability is limited to amounts you paid in the preceding 12 months. We are not liable for indirect or consequential damages. If any provision is unenforceable, the remainder stays in effect.